{"id":82813,"date":"2026-09-09T10:16:10","date_gmt":"2026-09-09T05:16:10","guid":{"rendered":"https:\/\/raqobat.gov.uz\/?p=82813"},"modified":"2026-09-11T10:16:50","modified_gmt":"2026-09-11T05:16:50","slug":"raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi","status":"publish","type":"post","link":"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi\/","title":{"rendered":"Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi"},"content":{"rendered":"

Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi<\/strong><\/p>\n

Raqobat qo\u2018mitasi<\/strong> iste\u2019molchilar murojaatlarini muntazam tahlil qilib, muammolar sabablarini o\u2018rganish, huquqbuzarliklarning oldini olish va aniqlangan holatlarni bartaraf etish bo\u2018yicha<\/em> tizimli ish olib bormoqda.<\/p>\n

Murojaatlar tahlili natijasida ayrim raqamli platformalar va zamonaviy axborot texnologiyalari<\/strong> orqali xizmatlar ko\u2018rsatish jarayonida iste\u2019molchilar huquqlari va qonuniy manfaatlariga zid bo\u2018lgan holatlarga yo\u2018l qo\u2018yilayotgani aniqlanmoqda.<\/p>\n

Xususan, joriy yilda Qo\u2018mitaga EDA AI mobil ilovasi<\/strong> faoliyati yuzasidan iste\u2019molchilardan 10 dan ortiq murojaat<\/strong> kelib tushgan.<\/p>\n

Murojaatlarda asosan quyidagi holatlar ko\u2018rsatilgan:<\/p>\n

– ilova orqali bir oylik obuna uchun 38 000 so\u2018m<\/strong> to\u2018lov qilishga rozilik bildirilgan holda, karta ma\u2019lumotlari kiritilganda yoki Payme, Click<\/strong> hamda boshqa to\u2018lov usullari<\/strong> tanlanganda, iste\u2019molchini oldindan xabardor qilmasdan va uning qo\u2018shimcha roziligisiz bir yillik obuna qiymatida mablag\u2018 yechib olingani;<\/strong><\/p>\n

– obuna to\u2018lovi uchun bank kartasidan<\/strong> mablag\u2018larning takroran yechib olingani;<\/strong><\/p>\n

– obunani bekor qilish<\/strong> yoki asossiz ravishda yechib olingan mablag\u2018larni qaytarish imkoniyati mavjud emasligi;<\/strong><\/p>\n

– xizmat ko\u2018rsatuvchining aloqa ma\u2019lumotlari va foydalanuvchilar bilan qayta aloqa o\u2018rnatish mexanizmi mavjud emasligi;<\/strong><\/p>\n

– iste\u2019molchilarning mablag\u2018larni qaytarish haqidagi<\/strong> murojaatlari o\u2018z vaqtida ko\u2018rib chiqilmayotgani;<\/p>\n

– ilovani ishlatishdan oldin ro\u2018yxatdan o\u2018tish va telefon raqamini kiritish talabi qo\u2018yilgani hamda mazkur talablar bajarilganidan so\u2018ng obuna uchun to\u2018lov qilish zarurligi;<\/strong><\/p>\n

– ilovaning ishlashida texnik xatolar, jumladan, oziq-ovqat mahsulotlari kaloriyasini hisoblashda noaniqliklar mavjudligi;<\/strong><\/p>\n

– reklama materiallarida<\/strong> xizmat shartlari haqida to\u2018liq va aniq ma\u2019lumot berilmagani, <\/strong>xususan, \u201cIlovani hozir yuklab oling va bepul sinab ko\u2018ring\u201d, \u201cOson ozing\u201d<\/strong> kabi reklamaviy da\u2019vatlar orqali iste\u2019molchilarda xizmatdan foydalanish shartlari yuzasidan noto\u2018g\u2018ri tasavvur shakllanishi mumkinligi.<\/strong><\/p>\n

Yuqorida qayd etilgan holatlar O\u2018zbekiston Respublikasining \u201cIste\u2019molchilarning huquqlarini himoya qilish to\u2018g\u2018risida\u201dgi Qonuni<\/strong> talablari nuqtayi nazaridan o\u2018rganildi.<\/p>\n

Jumladan, Qonunning:<\/strong><\/p>\n

🟣6-moddasiga<\/strong> muvofiq, ishlab chiqaruvchi (ijrochi, sotuvchi) iste\u2019molchiga o\u2018zi realizatsiya qilayotgan tovar (ish, xizmat)lar haqida o\u2018z vaqtida zarur, to\u2018g\u2018ri va tushunarli ma\u2019lumot berishi shartligi;<\/em><\/p>\n

🟣7-moddasiga<\/strong> muvofiq, noto\u2018g\u2018ri reklama oqibatida sotib olingan tovar (ish, xizmat) tufayli iste\u2019molchiga yetkazilgan zarar ishlab chiqaruvchi (ijrochi, sotuvchi) tomonidan to\u2018liq hajmda qoplanishi lozimligi;<\/em><\/p>\n

🟣19-moddasiga<\/strong> muvofiq, ijrochi ayrim turdagi ishlarni bajarish (xizmatlar ko\u2018rsatish) qoidalarida yoki shartnomada belgilangan muddatda, hajmda va sifatda ishni bajarishi (xizmat ko\u2018rsatishi) shartligi;<\/em><\/p>\n

🟣23-moddasiga<\/strong> muvofiq, iste\u2019molchi sotuvchi (ishlab chiqaruvchi, ijrochi) bilan shartnomaviy munosabatlarda qonunchilikda nazarda tutilgan o\u2018z talablari qanoatlantirilishi uchun ustuvor huquqqa egaligi;<\/em><\/p>\n

Bundan tashqari, O\u2018zbekiston Respublikasining \u201cTadbirkorlik faoliyati erkinligining kafolatlari to\u2018g\u2018risida\u201dgi Qonuni 9-moddasiga<\/strong> muvofiq, tadbirkorlik faoliyati subyektlari o\u2018zlari tuzgan shartnomalardan kelib chiqadigan majburiyatlarni bajarishi, shuningdek, raqobat to\u2018g\u2018risidagi va iste\u2019molchilar huquqlarini himoya qilish sohasidagi qonunchilik talablariga rioya etishi shart.<\/em><\/p>\n

Yuqoridagilardan kelib chiqib, iste\u2019molchilarning nomuayyan doirasi huquq va qonuniy manfaatlarini himoya qilish maqsadida<\/strong>, Raqobat qo\u2018mitasi tomonidan \u201cTHINKING APPS\u201d MCHJ<\/strong>ga EDA AI mobil ilovasidan<\/strong> foydalanish jarayonida iste\u2019molchilar murojaatlarida qayd etilgan hamda foydalanuvchilar manfaatlariga zid bo\u2018lgan holatlarni bartaraf etish bo\u2018yicha zarur chora-tadbirlarni amalga oshirish yuzasidan ko\u2018rsatma yuborildi<\/strong>.<\/p>\n

Shu bilan birga, jamiyatga iste\u2019molchilar bilan munosabatlarda, shuningdek, reklama va marketing tadbirlarini amalga oshirishda O\u2018zbekiston Respublikasining \u201cIste\u2019molchilarning huquqlarini himoya qilish to\u2018g\u2018risida<\/strong>\u201dgi va \u201cReklama to\u2018g\u2018risida\u201d<\/strong>gi qonunlari talablariga qat\u2019iy rioya etish zarurligi yuzasidan tegishli ko\u2018rsatmalar berildi.<\/p>\n","protected":false},"excerpt":{"rendered":"

Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi Raqobat qo\u2018mitasi iste\u2019molchilar murojaatlarini muntazam tahlil qilib, muammolar sabablarini o\u2018rganish, huquqbuzarliklarning oldini olish va aniqlangan holatlarni bartaraf etish bo\u2018yicha tizimli ish olib bormoqda. Murojaatlar tahlili natijasida ayrim raqamli platformalar va zamonaviy axborot texnologiyalari orqali xizmatlar ko\u2018rsatish jarayonida iste\u2019molchilar huquqlari va qonuniy manfaatlariga zid…<\/p>\n","protected":false},"author":1,"featured_media":82811,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[3],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nRaqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste'molchilar huquqlarini himoya qilish qo\u02bbmitasi.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi\/\" \/>\n<meta property=\"og:locale\" content=\"uz_UZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste'molchilar huquqlarini himoya qilish qo\u02bbmitasi.\" \/>\n<meta property=\"og:description\" content=\"Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi Raqobat qo\u2018mitasi iste\u2019molchilar murojaatlarini muntazam tahlil qilib, muammolar sabablarini o\u2018rganish, huquqbuzarliklarning oldini olish va aniqlangan holatlarni bartaraf etish bo\u2018yicha tizimli ish olib bormoqda. Murojaatlar tahlili natijasida ayrim raqamli platformalar va zamonaviy axborot texnologiyalari orqali xizmatlar ko\u2018rsatish jarayonida iste\u2019molchilar huquqlari va qonuniy manfaatlariga zid…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi\/\" \/>\n<meta property=\"og:site_name\" content=\"O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste'molchilar huquqlarini himoya qilish qo\u02bbmitasi.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RaqobatGovUz\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-09T05:16:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-11T05:16:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/raqobat.gov.uz\/wp-content\/uploads\/2026\/09\/1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Raqobat qo'mitasi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RaqobatGovUz\" \/>\n<meta name=\"twitter:site\" content=\"@RaqobatGovUz\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Raqobat qo'mitasi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 daqiqa\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi\/\",\"url\":\"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-tomonidan-eda-ai-ilovasi-foydalanuvchilari-huquqlarini-taminlash-yuzasidan-korsatma-berildi\/\",\"name\":\"Raqobat qo\u2018mitasi tomonidan EDA AI ilovasi foydalanuvchilari huquqlarini ta\u2019minlash yuzasidan ko\u2018rsatma berildi - 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