{"id":79385,"date":"2026-05-25T10:38:41","date_gmt":"2026-05-25T05:38:41","guid":{"rendered":"https:\/\/raqobat.gov.uz\/?p=79385"},"modified":"2026-05-26T10:39:49","modified_gmt":"2026-05-26T05:39:49","slug":"raqobat-qomitasi-centrum-air-hamda-qanot-sharq-xususiy-aviakompaniyalar-faoliyatida-ortiqcha-biletlar-sotilishi-va-istemolchilar-huquqlarini-ta","status":"publish","type":"post","link":"https:\/\/raqobat.gov.uz\/uz\/raqobat-qomitasi-centrum-air-hamda-qanot-sharq-xususiy-aviakompaniyalar-faoliyatida-ortiqcha-biletlar-sotilishi-va-istemolchilar-huquqlarini-ta\/","title":{"rendered":"Raqobat qo\u2018mitasi \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyatida ortiqcha biletlar sotilishi va iste\u2019molchilar huquqlarini ta\u2019minlash holati yuzasidan Fuqaro aviatsiyasi agentligiga so\u2018rov yubordi"},"content":{"rendered":"

Raqobat qo\u2018mitasi \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyatida ortiqcha biletlar sotilishi va iste\u2019molchilar huquqlarini ta\u2019minlash holati yuzasidan Fuqaro aviatsiyasi agentligiga so\u2018rov yubordi
\nSo\u2018nggi vaqtlarda Raqobat qo\u2018mitasiga bevosita kelib tushayotgan murojaatlarda va ijtimoiy tarmoqlar orqali \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyati yuzasidan ko\u2018plab e\u2019tirozlar bildirilmoqda.
\n📃 Raqobat qo\u2018mitasiga avia qatnovlar bo\u2018yicha iste\u2019molchilardan tushgan murojaatlarning tahlili 2025-yilda 127 tani, 2026-yilning o\u2018tgan 4 oyida esa 145 ta (114 foiz) ni tashkil etib, ularning soni ortib borayotgani kuzatilmoqda.
\nQo\u2018mita tomonidan murojaatlar asosida olib borilgan o\u2018rganishlarda ko\u2018rsatilmagan xizmat uchun haq olinish (110 ta), belgilangan vaqt oralig\u2018iga rioya etmaslik (90 ta) va sifatsiz xizmat ko\u2018rsatilishi (72 ta) holatlari aniqlangan.
\nUshbu murojaatlarda asosan quyidagi e\u2019tirozlar bildirilmoqda:
\n➡️ xizmat ko\u2018rsatuvchi iste\u2019molchiga o\u2018zi ko\u2018rsatayotgan xizmatlari haqida o\u2018z vaqtida zarur, to\u2018g\u2018ri va tushunarli ma\u2019lumot taqdim etilmasligi;
\n➡️ rasmiylashtirilgan chipta va oldindan band qilingan joyga ega bo\u2018lgan yo\u2018lovchiga tashuvchi tomonidan havo kemasidan joy berishni rad etilishi;
\n➡️ parvozlarni bir necha soatlab kechikishi yo\u2018lovchilarni aeroportlarda qolib ketishi, vaqti, mablag\u2018i hamda rejalariga jiddiy ta\u2019sir ko\u2018rsatayotgani;
\n➡️ aviakompaniya tomonidan\u00a0etkazilgan zarar belgilangan tartib va miqdorda kompensasiya yoki bepul qo\u2018shimcha xizmatlar bilan qoplanmayotganligi.
\nO\u2018rganishlarda mazkur aviakompaniyalar tomonidan O\u2018zbekiston Respublikasi \u201cIste\u2019molchilarning huquqlarini himoya qilish to\u2018g\u2018risida\u201dgi Qonun, shuningdek, \u201cHavo transportida yo\u2018lovchi va bagaj tashish» qoidalari, \u201cHavo kodeksi\u201d va \u201cFuqarolik kodeksi\u201d to\u2018g\u2018risidagi qator qoidalarga yetarlicha rioya qilinmayotganligi \u00a0ma\u2019lum bo\u2018ldi.
\nXususan, yo\u2018lovchiga yetkazilgan zarar uchun tashuvchi tomonidan
\n✅ parvozgacha kutish davrida yoki transportning boshqa turi orqali tashishgacha bo\u2018lgan vaqtda oziq-ovqat va ichimlik suvi bilan ta\u2019minlash;
\n✅ tashuvchi qoidalarida belgilangan muddat kutish vaqtidan ko\u2018ra ko\u2018proq bo\u2018lsa mehmonxona bilan ta\u2019minlash hamda kutish vaqtida transport orqali aeroportdan vaqtinchalik yashash joyigacha eltib qo\u2018yish va qaytishni ta\u2019minlash;
\n✅ yo\u2018lovchilar soni belgilangan miqdordan oshgan taqdirda qolgan yo\u2018lovchilarni ro\u2018yxatdan o\u2018tkazmasligi mumkinligi, kompensatsiya berish hamda keyingi qatnovga joyni band qilishi va tashuv chipta rasmiylashtirish jarayonida bu haqda yo\u2018lovchilarni ogohlantirishi lozim;
\n✅ chiptada nazarda tutilgan tutash reyslarga kechikish bilan bog\u2018liq xarajatlarni to\u2018lash kabi xizmatlar yetarli darajada bajarilmagan.
\nYuqoridagilardan kelib chiqib, Raqobat qo\u2018mitasi tomonidan iste\u2019molchilar nomuayyan doirasining qonun bilan himoyalangan huquqlari va manfaatlarini himoya qilish maqsadida \u201cCENTRUM AIR\u201d va \u201cQanot Sharq\u201d\u00a0 xususiy aviakompaniyalarning yo\u2018lovchi tashishda parvozlarning kechikishi, \u00a0samolyotlarning texnik nosozligi va ko\u2018rsatilayotgan xizmatlarning sifatsizligi yuzasidan to\u2018plangan ma\u2019lumotlarni ko\u2018rib chiqish va zaruriy choralarni belgilash yuzasidan, Fuqaro aviasiyasi agentligiga so\u2018rov yuborildi.
\nShuningdek, Raqobat qo\u2018mitasi tomonidan o\u2018z vakolatlari doirasida respublikamizda faoliyat yuritayotgan barcha aviakompaniyalar kesimida 2025-2026-yillar davomida reyslarni belgilangan vaqtdan kechikish holatlari, kechikkanligi sabablari hamda iste\u2019molchilarga amalga oshirilgan kompensatsiya yuzasidan tahliliy o\u2018rganishlar olib borilmoqda.
\nIsh yakunlari yuzasidan qo\u2018shimcha ma\u2019lumot taqdim etiladi.
\nHurmatli fuqarolar, Siz ham aviatashish xizmatlarida o\u2018z huquqlaringiz buzilishi holatiga duch kelsangiz Raqobat qo\u2018mitasining yagona ishonch raqami 1159 ga murojaat qilishingiz mumkin!<\/p>\n","protected":false},"excerpt":{"rendered":"

Raqobat qo\u2018mitasi \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyatida ortiqcha biletlar sotilishi va iste\u2019molchilar huquqlarini ta\u2019minlash holati yuzasidan Fuqaro aviatsiyasi agentligiga so\u2018rov yubordi So\u2018nggi vaqtlarda Raqobat qo\u2018mitasiga bevosita kelib tushayotgan murojaatlarda va ijtimoiy tarmoqlar orqali \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyati yuzasidan ko\u2018plab e\u2019tirozlar bildirilmoqda. 📃 Raqobat qo\u2018mitasiga avia qatnovlar bo\u2018yicha iste\u2019molchilardan…<\/p>\n","protected":false},"author":1,"featured_media":79383,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[3],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nRaqobat qo\u2018mitasi \u201cCENTRUM AIR\u201d hamda \u201cQanot Sharq\u201d xususiy aviakompaniyalar faoliyatida ortiqcha biletlar sotilishi va iste\u2019molchilar huquqlarini ta\u2019minlash holati yuzasidan Fuqaro aviatsiyasi agentligiga so\u2018rov yubordi - 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