{"id":72202,"date":"2025-10-08T16:00:53","date_gmt":"2025-10-08T11:00:53","guid":{"rendered":"https:\/\/raqobat.gov.uz\/?p=72202"},"modified":"2025-10-08T16:03:12","modified_gmt":"2025-10-08T11:03:12","slug":"yangi-qaror-istemolchilar-huquqlarini-samarali-himoya-qilish-boyicha-tizimli-choralar-belgilab-berildi","status":"publish","type":"post","link":"https:\/\/raqobat.gov.uz\/uz\/yangi-qaror-istemolchilar-huquqlarini-samarali-himoya-qilish-boyicha-tizimli-choralar-belgilab-berildi\/","title":{"rendered":"Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi"},"content":{"rendered":"<p>Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi<\/p>\n<p>&#x1f58a; Joriy yilning 6 oktyabr kuni Prezidentning \u201cIste\u2019molchilar huquqlarini samarali himoya qilishni tashkil etish chora-tadbirlari to\u2018g\u2018risida\u201dgi PQ\u2013296-sonli <a href=\"https:\/\/raqobat.gov.uz\/wp-content\/uploads\/2025\/10\/12390-02-pq-pq-296-06.10.2025.pdf\" class=\"mtli_attachment mtli_pdf\">qarori qabul qilindi.<\/a><\/p>\n<p>&#x270f;&#xfe0f; Mazkur qaror iste\u2019molchilar huquqlarini himoya qilish tizimini yanada takomillashtirish, jamoatchilik nazoratini kuchaytirish hamda raqamli yechimlarni joriy etishga qaratilgan.<\/p>\n<p>Asosiy yangiliklar:<\/p>\n<p>I. Iste\u2019molchilar huquqlarini himoya qilish tizimini takomillashtirish<\/p>\n<p>&#x1f4c6; 2026-yil 1-martdan boshlab, raqamli markirovka tizimi joriy etilgan tovarlarning yaroqlilik muddati o\u2018tgan taqdirda ularning savdosi avtomatik ravishda cheklanadi. Shu bilan birga, bunday tovarlar bo\u2018yicha nazorat-kassa apparati orqali xarid cheki chiqarilmaydi. Ma\u2019lumot uchun: Raqobat qo\u2018mitasiga mahsulot sifati va nuqsoni bo\u2018yicha kelib tushgan murojaatlar soni:<\/p>\n<p>\u2022 2023-yilda \u2014 3 535 ta<\/p>\n<p>\u2022 2024-yilda \u2014 5 889 ta,<\/p>\n<p>\u2022 2025-yilning birinchi yarmida \u2014 2 656 tani tashkil etgan.<\/p>\n<p>&#x1f4c8; Shuningdek, nazorat tadbirlari natijasida aniqlangan sifatsiz mahsulotlar soni ham keskin qisqarib bormoqda<\/p>\n<p>\u2022 2023-yilda 94 %,<\/p>\n<p>\u2022 2024-yilda 87 %,<\/p>\n<p>\u2022 2025-yilning 6 oyida 85 % holatda aniqlangan).<\/p>\n<p>II. Laboratoriya xulosalarini raqamlashtirish<\/p>\n<p>&#x1f4c6; 2025-yil 1-noyabrdan boshlab, mahsulotlar ekspertizasi va \u201cE-laboratoriya\u201d moduli orqali rasmiylashtirilgan natijalar onlayn reyestrda yuritiladi. Bu esa iste\u2019molchi shikoyatlarini tezkor hal qilish va xavfli mahsulotlarni bozordan chiqarish imkonini yaratadi.<\/p>\n<p>III. Nodavlat notijorat tashkilotlarning ishtirokini kengaytirish<\/p>\n<p>&#x1f4c6; 2025-yil 15-oktyabrdan 2027-yil 1-yanvargacha tajriba tariqasida nodavlat notijorat tashkilotlar tomonidan:<\/p>\n<p>&#x1f518;iste\u2019molchilar murojaatlarini ko\u2018rib chiqish,<\/p>\n<p>&#x1f518;\u201cSirli mijoz\u201d va nazorat xaridi tadbirlarini amalga oshirish tartibi joriy etiladi.<\/p>\n<p>&#x267e; Bunda davlat va jamoat tashkilotlari o\u2018rtasida samarali hamkorlik yo\u2018lga qo\u2018yilib, \u201cSirli mijoz\u201d tadbirlari orqali nazoratning ochiqligi ta\u2019minlanadi.<\/p>\n<p>IV. Yangicha hamkorlik tizimi<\/p>\n<p>&#x1f4c6;2025-yil 1-dekabrdan boshlab, \u201cIste\u2019molchi \u2013 tadbirkor \u2013 nodavlat tashkilotlar \u2013 davlat organlari\u201d o\u2018zaro hamkorlik tizimi joriy etiladi. Bu tizim iste\u2019molchilar murojaatlarini ko\u2018rib chiqish samaradorligini oshirish va idoralararo ma\u2019lumot almashinuvini avtomatlashtirishga xizmat qiladi.<\/p>\n<p>V. Iste\u2019molchi murojaatlarini monitoring qilish va tizimli tahlil<\/p>\n<p>&#x26aa;&#xfe0f;\u201cIste\u2019molchi murojaati\u201d elektron tizimi orqali qabul qilingan murojaatlar monitoringi yo\u2018lga qo\u2018yiladi;<\/p>\n<p>&#x26aa;&#xfe0f;Soliq qo\u2018mitasi va tadbirkorlik subyektlari tizimlari bilan integratsiya orqali fuqarolarning murojaatlari haqida ma\u2019lumot almashish yo\u2018lga qo\u2018yiladi;<\/p>\n<p>&#x26aa;&#xfe0f;Murojaatlar tahlili asosida tezkor chora ko\u2018rish, holatni baholash va javob berish tizimi joriy etiladi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi &#x1f58a; Joriy yilning 6 oktyabr kuni Prezidentning \u201cIste\u2019molchilar huquqlarini samarali himoya qilishni tashkil etish chora-tadbirlari to\u2018g\u2018risida\u201dgi PQ\u2013296-sonli qarori qabul qilindi. &#x270f;&#xfe0f; Mazkur qaror iste\u2019molchilar huquqlarini himoya qilish tizimini yanada takomillashtirish, jamoatchilik nazoratini kuchaytirish hamda raqamli yechimlarni joriy etishga qaratilgan. Asosiy yangiliklar: I. Iste\u2019molchilar&hellip;<\/p>\n","protected":false},"author":1,"featured_media":72200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[46,150,3],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.0.3 (Yoast SEO v19.6.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste&#039;molchilar huquqlarini himoya qilish qo\u02bbmitasi.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raqobat.gov.uz\/uz\/yangi-qaror-istemolchilar-huquqlarini-samarali-himoya-qilish-boyicha-tizimli-choralar-belgilab-berildi\/\" \/>\n<meta property=\"og:locale\" content=\"uz_UZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste&#039;molchilar huquqlarini himoya qilish qo\u02bbmitasi.\" \/>\n<meta property=\"og:description\" content=\"Yangi qaror: Iste\u2019molchilar huquqlarini samarali himoya qilish bo\u2018yicha tizimli choralar belgilab berildi &#x1f58a; Joriy yilning 6 oktyabr kuni Prezidentning \u201cIste\u2019molchilar huquqlarini samarali himoya qilishni tashkil etish chora-tadbirlari to\u2018g\u2018risida\u201dgi PQ\u2013296-sonli qarori qabul qilindi. &#x270f;&#xfe0f; Mazkur qaror iste\u2019molchilar huquqlarini himoya qilish tizimini yanada takomillashtirish, jamoatchilik nazoratini kuchaytirish hamda raqamli yechimlarni joriy etishga qaratilgan. 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