{"id":60305,"date":"2024-09-17T12:00:04","date_gmt":"2024-09-17T07:00:04","guid":{"rendered":"https:\/\/raqobat.gov.uz\/?p=60305"},"modified":"2024-09-23T15:52:19","modified_gmt":"2024-09-23T10:52:19","slug":"istemolchilarning-aloqa-xizmatlari-boyicha-murojaatlari-hududlar-kesimida-oz-yechimini-topmoqda","status":"publish","type":"post","link":"https:\/\/raqobat.gov.uz\/uz\/istemolchilarning-aloqa-xizmatlari-boyicha-murojaatlari-hududlar-kesimida-oz-yechimini-topmoqda\/","title":{"rendered":"ISTE\u2019MOLCHILARNING ALOQA XIZMATLARI BO\u2018YICHA MUROJAATLARI HUDUDLAR KESIMIDA O\u2018Z YECHIMINI TOPMOQDA"},"content":{"rendered":"<p class=\"leading-8 font-normal\">Raqobatni rivojlantirish va iste\u2019molchilar huquqlarini himoya qilish qo\u2018mitasiga\u00a0respublika bo\u2018ylab iste\u2019molchilar tomonidan \u201c<strong class=\"font-bold\">O\u2018ZBEKTELEKOM\u201d AK (UZMOBILE), \u201cCOSCOM\u201d MCHJ (UCELL), \u201cUNIVERSAL MOBILE SYSTEMS\u201d MCHJ (MOBIUZ), \u201cUNITEL\u201d MCHJ (BEELINE) va \u201cHUMANS\u201d MCHJ aloqa kompaniyalari <\/strong>tomonidan belgilangan tariflardagi tushunmovchiliklar, aloqa va internet xizmatlarining sifatsizligi, ko\u2018rsatilmagan xizmatlar uchun ortiqcha to\u2018lovlar olinishiga oid ko\u2018plab murojaatlar kelib tushmoqda.<\/p>\n<p class=\"leading-8 font-normal\">Qo\u2018mita mazkur murojaatlarni <strong class=\"font-bold\">mobil aloqa xizmatlarini ko\u2018rsatish to\u2018g\u2018risidagi shartnoma, tanlangan tarif rejasi va aloqa xizmatlarining shartlariga mosligi<\/strong> yuzasidan o\u2018rganishlar o\u2018tkazmoqda<strong class=\"font-bold\">.<\/strong> Qonunbuzilish holatlari o\u2018z vaqtida aniqlanib, iste\u2019molchilarning qonuniy huquq va manfaatlari\u00a0himoya qilinmoqda.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Samarqand viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Hududiy boshqarmaga mobil aloqa xizmatlarini ko\u2018rsatish operatori faoliyatidan norozi bo\u2018lib yo\u2018llagan murojaatida fuqaro <strong class=\"font-bold\">6 mln 700 ming so\u2018m<\/strong> pul mablag\u2018i tegishli hisobga o\u2018tmagani va uni qaytarib ololmayotganligini\u00a0bildirgan.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganishlarda haqiqatan ham pul mablag\u2018i boshqa bir hisobga o\u2018tgani, ammo mazkur muammo yechilmay qolgani ma\u2019lum bo\u2018ldi. Natijada\u00a0fuqaroning huquqlari tiklandi va <strong class=\"font-bold\">\u201cHUMANS\u201d MCHJ aloqa xizmat ko\u2018rsatish kompaniyasi<\/strong> tomonidan <strong class=\"font-bold\">6 mln 700 ming so\u2018m<\/strong> pul to\u2018liq qaytarib berilishi ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Toshkent viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Toshkent tumanida istiqomat qiluvchi fuqaro A.S. <strong class=\"font-bold\">\u201cHUMANS\u201d aloqa kompaniyasidan <\/strong>boshqa raqamga adashib o\u2018tkazilgan pul mablag\u2018ini qaytarib ololmayotganligi yuzasidan qilgan murojaatini qisqa muddatda ijobiy hal etdi.<\/p>\n<p class=\"leading-8 font-normal\">Xususan, o\u2018rganishlarda\u00a0fuqaro <strong class=\"font-bold\">\u201cHUMANS\u201d aloqa kompaniyasi<\/strong>\u00a0xizmatlaridan foydalanib kelgani, telefon raqami orqali pul mablag\u2018ini kompaniya elektron hamyoniga o\u2018tkazayotgan vaqtda bitta raqamga adashganligi bois\u00a0boshqa hisob raqamga o\u2018tib ketgani, endilikda, pul mablag\u2018larini qaytarib ololmayotganligi aniqlandi.<\/p>\n<p class=\"leading-8 font-normal\">Natijada <strong class=\"font-bold\">\u201cHUMANS\u201d MCHJ<\/strong> tomonidan\u00a0<strong class=\"font-bold\">6,2 mln so\u2018m<\/strong> pul mablag\u2018lari fuqaroning plastik kartasiga qaytarib berilishi ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Namangan viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Chust tumanida yashovchi fuqaro M.A.ning\u00a0<strong class=\"font-bold\">\u201cHUMANS\u201d aloqa kompaniyasidan<\/strong>\u00a0yanglishib\u00a0yuborilgan <strong class=\"font-bold\">5 mln so\u2018mini qaytarib ololmayotganligi yuzasida amaliy yordam so\u2018rab\u00a0qilgan murojaati o\u2018rganib chiqildi.\u00a0<\/strong><\/p>\n<p class=\"leading-8 font-normal\">Murojaatni o\u2018rganish jarayonida <strong class=\"font-bold\">\u201cHUMANS\u201d aloqa kompaniyasi<\/strong> mutaxassislari bilan suhbatlashib, ularga <strong class=\"font-bold\">\u201cIste\u2019molchilarning huquqlarini himoya qilish to\u2018g\u2018risida\u201d<\/strong>gi Qonunning 21-moddalari talablari bo\u2018yicha tegishli tushuntirishlar berib o\u2018tildi. Natijada <strong class=\"font-bold\">\u201cHUMANS\u201d MCHJ\u00a0tomonidan noto\u2018g\u2018ri o\u2018tkazilgan 5 mln so\u2018m mablag\u2018i fuqaroning bank plastik kartasiga o\u2018tkazib berildi.<\/strong><\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Surxondaryo viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Fuqaro G\u2018.Ch.dan tushgan murojaatni o\u2018rganish jarayonida abonent farzandining bank plastik kartasiga <strong class=\"font-bold\">\u201cBEELINE\u201d<\/strong>\u00a0kompaniyasining\u00a0bepul ilovasidan <strong class=\"font-bold\">450 000 so\u2018m pul mablag\u2018ini to\u2018liq o\u2018tkaza ololmagani, mobil ilovada qolib ketgan\u00a0pulni esa qaytarish bo\u2018yicha kompaniya hech qanday chora ko\u2018rmayotganligi ma\u2019lum bo\u2018ldi.<\/strong><\/p>\n<p class=\"leading-8 font-normal\"><em>O\u2018rganish natijasida nosozlik tufayli mobil ilovada qolgan mablag\u2018 <\/em><strong class=\"font-bold\"><em>\u201cUNITEL\u201d MCHJ<\/em><\/strong><em> tomonidan qaytarib berilishi ta\u2019minlandi.<\/em><\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Qoraqalpog\u2018iston Respublikasi misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Nukus shahrida istiqomat qiluvchi M.X.dan murojaat kelib tushgan.<\/p>\n<p class=\"leading-8 font-normal\">Fuqaro o\u2018z murojaatida UCELL aloqa kompaniyasi tomonidan <u>ortiqcha pul hisoblanganidan noroziligini bildirib, pulini qaytarib olishda amaliy yordam so\u2018ragan.<\/u><\/p>\n<p class=\"leading-8 font-normal\">Qo\u2018mita tomonidan O\u2018zbekiston Respublikasi \u201cIste\u2019molchilarning huquqlarini himoya qilish to\u2018g\u2018risida\u201dgi Qonunining 21-moddasi talablariga muvofiq \u201cCOSCOM\u201d MCHJ xodimlariga tushuntirish ishlari olib borildi va iste\u2019molchining <strong class=\"font-bold\"><em>ortiqcha hisoblangan yuz ming so\u2018mga yaqin pul mablag\u2018i qaytarib berilishi<\/em><\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Xorazm viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Fuqaro Sh.Yu. o\u2018ziga aloqa xizmat ko\u2018rsatuvchi \u201cUNIVERSAL MOBILE SYSTEMS\u201d MCHJ (Mobi.uz) tomonidan hisob raqamidan pul mablag\u2018i doimiy ravishda kamayib borayotganidan, kompaniyaning 0890 ishonch telefoniga qilgan murojaati yechim topmayotganidan norozi bo\u2018lib murojaat qilgan.<\/p>\n<p class=\"leading-8 font-normal\">Raqobat qo\u2018mitasining Xorazm viloyati hududiy boshqarmasi tomonidan fuqaroning <u>\u201cKinoFAN viktorina\u201d xizmati uchun iyul-avgust oyidagi amaliyotlari o\u2018rganib chiqilganda\u00a0500 va 2\u00a0000 so\u2018mdan yigirmaga yaqin marotaba pul yechib olinganligi ma\u2019lum bo\u2018ldi<\/u>.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganish natijasida fuqaroga <strong class=\"font-bold\"><em>ushbu xizmat uchun yechib olingan puli qaytarildi, uning raqami qo\u2018shimcha xizmatlardan o\u2018chirilishi<\/em><\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Farg\u2018ona viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Fuqaro Sh.Yu. va Sh.S.larning <strong class=\"font-bold\">\u201cUzmobile\u201d kompaniyasi<\/strong> xizmatidan noroziligi bo\u2018yicha murojaatlari o\u2018rganib chiqildi.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganishlarda <u>kompaniya tomonidan\u00a0fuqarolardan biri &laquo;Radute&raquo; kontrol xizmati, ikkinchisi ko\u2018ngilochar xizmatlarga ulab qo\u2018yilganligi, natijada fuqarolardan ortiqcha pul yechib olinayotganligi ma\u2019lum bo\u2018ldi<\/u>.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganishlar natijasida qo\u2018shimcha xizmat o\u2018chirildi va fuqarolardan ortiqcha yechib olingan \u00a0<strong class=\"font-bold\"><em>jami 100 ming so\u2018m pul mablag\u2018i to\u2018liq abonentlar hisobiga o\u2018tkazib berilishi<\/em><\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Andijon viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Raqobat qo\u2018mitasining Andijon viloyati hududiy boshqarmasiga Andijon tumanida istiqomat qiluvchi fuqaro M.U.dan tushgan murojaatda <strong class=\"font-bold\">\u201cO\u2018zbektelekom\u201d AK <\/strong>tomonidan internet \u00a0xizmati taqdim etilmayotganligidan noroziligini bildirgan.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganishlarda \u00a0<u>fuqaro internet aloqasini o\u2018rnatish uchun barcha to\u2018lovlarni amalga oshirgani, ammo belgilangan muddatda internet xizmati ishga tushmaganligi ma\u2019lum bo\u2018ldi<\/u>.<\/p>\n<p class=\"leading-8 font-normal\">Mazkur murojaat qisqa muddatda ijobiy yechim topdi. Fuqaroning xonadonida aloqa kabelidagi nosozlik bartaraf etilib, ishga tushirildi. Shuningdek, <strong class=\"font-bold\"><em>internetdan foydalanmagan kunlari uchun qayta hisob-kitob qilib berilishi<\/em><\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Buxoro viloyati misolida<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Raqobat qo\u2018mitasining Buxoro viloyat hududiy boshqarmasiga fuqaro X.F. \u00a0\u201c<strong class=\"font-bold\">O\u2018ZBEKTELEKOM\u201d AK <\/strong>Buxoro filiali tomonidan sifatsiz internet xizmati ko\u2018rsatilayotganligi bo\u2018yicha murojaatini qoldirgan.<\/p>\n<p class=\"leading-8 font-normal\">Murojaatni o\u2018rganish jarayonida <u>fuqaro\u00a0internetga ulangani, oylik to\u2018lovlarini o\u2018z vaqtida to\u2018layotgani, aloqa esa qoniqarli darajada emasligi ma\u2019lum bo\u2018ldi.<\/u> Natijada fuqaroga <strong class=\"font-bold\"><em>internet nosozliklari to\u2018liq bartaraf etilishi<\/em><\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\"><strong class=\"font-bold\"><em>Qashqadaryo viloyati misolida.<\/em><\/strong><\/p>\n<p class=\"leading-8 font-normal\">Raqobat qo\u2018mitasining Qashqadaryo viloyati hududiy boshqarmasi tomonidan <strong class=\"font-bold\">\u201cHUMANS\u201d MCHJ, \u201cUNIVERSAL MOBILE SYSTEMS\u201d MCHJ (MOBIUZ), <\/strong>\u00a0<strong class=\"font-bold\">\u201cUNITEL\u201d MCHJ (BEELINE) <\/strong>kabi kompaniyalarning telekommunikatsiya xizmatlaridan e\u2019tiroz bildirilgan shikoyatlar kelib tushgan.<\/p>\n<p class=\"leading-8 font-normal\">O\u2018rganishlar natijasida \u00a0murojaatchi fuqarolarga O\u2018zbekiston Respublikasi Davlat standarti O\u2018z DSt 3207:2017 \u00a0uyali aloqa tarmoqlari xizmatlari sifatini baholash me\u2019yorlari va usullariga muvofiq mobil tarmoqlarda <strong class=\"font-bold\">ma\u2019lumotlarni o\u2018rtacha tezlikda uzatilishi<\/strong> ta\u2019minlandi.<\/p>\n<p class=\"leading-8 font-normal\">\u00a0<strong class=\"font-bold\">\u00a0MA\u2019LUMOT O\u2018RNIDA.<\/strong> <em><u>Raqobat qo\u2018mitasiga\u00a0joriy yilning\u00a0o\u2018tgan 8 oyi davomida\u00a0iste\u2019molchilardan\u00a0\u00a0aloqa bo\u2018yicha <\/u><\/em><strong class=\"font-bold\"><em><u>1 563 ta ariza va shikoyatlar<\/u><\/em><\/strong><em><u> kelib tushgan bo\u2018lib, <\/u><\/em><strong class=\"font-bold\"><em><u>91,5\u00a0mln. so\u2018mga yaqin<\/u><\/em><\/strong><em><u> mablag\u2018 qayta hisob-kitob qilindi.<\/u><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Raqobatni rivojlantirish va iste\u2019molchilar huquqlarini himoya qilish qo\u2018mitasiga\u00a0respublika bo\u2018ylab iste\u2019molchilar tomonidan \u201cO\u2018ZBEKTELEKOM\u201d AK (UZMOBILE), \u201cCOSCOM\u201d MCHJ (UCELL), \u201cUNIVERSAL MOBILE SYSTEMS\u201d MCHJ (MOBIUZ), \u201cUNITEL\u201d MCHJ (BEELINE) va \u201cHUMANS\u201d MCHJ aloqa kompaniyalari tomonidan belgilangan tariflardagi tushunmovchiliklar, aloqa va internet xizmatlarining sifatsizligi, ko\u2018rsatilmagan xizmatlar uchun ortiqcha to\u2018lovlar olinishiga oid ko\u2018plab murojaatlar kelib tushmoqda. Qo\u2018mita mazkur murojaatlarni mobil aloqa&hellip;<\/p>\n","protected":false},"author":1,"featured_media":60298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[46,3],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.0.3 (Yoast SEO v19.6.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISTE\u2019MOLCHILARNING ALOQA XIZMATLARI BO\u2018YICHA MUROJAATLARI HUDUDLAR KESIMIDA O\u2018Z YECHIMINI TOPMOQDA - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste&#039;molchilar huquqlarini himoya qilish qo\u02bbmitasi.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raqobat.gov.uz\/uz\/istemolchilarning-aloqa-xizmatlari-boyicha-murojaatlari-hududlar-kesimida-oz-yechimini-topmoqda\/\" \/>\n<meta property=\"og:locale\" content=\"uz_UZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISTE\u2019MOLCHILARNING ALOQA XIZMATLARI BO\u2018YICHA MUROJAATLARI HUDUDLAR KESIMIDA O\u2018Z YECHIMINI TOPMOQDA - O\u02bbzbekiston Respublikasi Raqobatni rivojlantirish va iste&#039;molchilar huquqlarini himoya qilish qo\u02bbmitasi.\" \/>\n<meta property=\"og:description\" content=\"Raqobatni rivojlantirish va iste\u2019molchilar huquqlarini himoya qilish qo\u2018mitasiga\u00a0respublika bo\u2018ylab iste\u2019molchilar tomonidan \u201cO\u2018ZBEKTELEKOM\u201d AK (UZMOBILE), \u201cCOSCOM\u201d MCHJ (UCELL), \u201cUNIVERSAL MOBILE SYSTEMS\u201d MCHJ (MOBIUZ), \u201cUNITEL\u201d MCHJ (BEELINE) va \u201cHUMANS\u201d MCHJ aloqa kompaniyalari tomonidan belgilangan tariflardagi tushunmovchiliklar, aloqa va internet xizmatlarining sifatsizligi, ko\u2018rsatilmagan xizmatlar uchun ortiqcha to\u2018lovlar olinishiga oid ko\u2018plab murojaatlar kelib tushmoqda. 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